Last updated: 24 October 2025

Profit & Growth Accountants (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
We follow the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this policy occasionally, so please check this page to ensure you’re happy with any changes.

If you have any questions, you can contact us at:
[email protected]

Who We Are

Profit & Growth Accountants
Registered in England & Wales, Company No. 13627561
Registered office: Harlow Enterprise Hub, Edinburgh Way, Harlow, Essex, CM20 2NQ
Email: [email protected]

Profit & Growth Accountants is the data controller for all personal data collected through this website.

What Information We Collect

We collect personal data when you:

- Complete an enquiry or contact form

- Download a guide, sign up for a newsletter, or register for an event

- Complete an online survey or scorecard

- Book a discovery call or consultation

- Become a client and sign our engagement letter

This may include:

- Your name, business name, and contact details (email, phone number)

- Basic business information (such as sector, size, or location)

- Survey or scorecard responses (your answers, scores, and any insights shared)

- Communication preferences and enquiry details

- Payment details where services are purchased online

We do not collect sensitive or special category data via our website.

How We Use Your Information

We use your personal data to:

- Respond to your enquiries

- Deliver the services you’ve requested

- Provide personalised insights or results from surveys and scorecards

- Manage our client relationship

- Send you updates, resources, and invitations (if you’ve subscribed)

- Meet our legal, tax, and professional obligations

We only use your data where we have a lawful basis to do so.

These bases include:

Contract: to provide our services or take pre-contractual steps at your request

Legal obligation: to meet our responsibilities under UK law and HMRC regulations

Legitimate interest: to run, grow, and improve our business and provide useful insights

Consent: for marketing communications or follow-up after scorecards/surveys

How We Store and Protect Your Data

Your data is stored securely on systems and cloud-based platforms used by our business.
We use reputable providers that meet UK GDPR standards and apply appropriate technical and organisational safeguards.

Where we use systems based outside the UK or EEA, we ensure that equivalent protections and contractual safeguards are in place.

We retain data for the duration of our relationship with you plus seven years, unless a longer period is required by law.
For marketing or survey responses, data may be retained for up to two years unless you request its deletion sooner.

Sharing Your Information

We only share data where necessary and lawful. This may include:

- Our professional advisers, insurers, and service providers who help us deliver our services

- Software providers (e.g., Xero, GoProposal, Client Engager, or secure survey/scorecard platforms) that support our business operations

- HMRC and other authorities when required by law

We do not sell or rent your data to third parties.

Your Rights

Under the UK GDPR, you have the right to:

- Access the data we hold about you

- Request correction of inaccurate or incomplete data

- Request erasure of your personal data (“the right to be forgotten”)

- Restrict or object to processing in certain circumstances

- Request transfer of your data to another provider (data portability)

- Withdraw consent at any time (for marketing or follow-up communications)

To exercise any of these rights, contact us at [email protected].
We’ll respond within one month, as required by law.

Marketing, Surveys & Scorecards

If you complete a survey or scorecard, we may use your responses to:

- Generate a personalised result or summary for you

- Identify common challenges and trends among businesses

- Offer relevant content, resources, or services that could help

- We may follow up based on your responses where you’ve consented to hear from us.
- You can unsubscribe or request deletion of your responses at any time by contacting us.

We never share your survey or scorecard data publicly or sell it to third parties.

External Links and Third Parties

Our website may contain links to other websites or embedded content (e.g., YouTube videos).
We’re not responsible for how these third-party sites collect or use your information.
We recommend reviewing their privacy policies before interacting with them.

Cookies

Our website uses cookies to improve your experience and analyse website traffic.
You can manage or disable cookies in your browser settings.
For more details, see our Cookie Policy.

How to Complain

If you have concerns about how we’ve handled your data, please contact us at [email protected].
If you’re not satisfied with our response, you can raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Your Consent

By using our website, completing a scorecard, or submitting any form, you agree to this Privacy Policy.